New Patient Coordinator

Texas Oncology - Beaumont, TX

Full-time - Entry Level

Hybrid - Beaumont, TX

501-1,000 employees

Hospitals

About the position

The New Patient Coordinator at Texas Oncology plays a crucial role in managing the new patient referral process, ensuring a seamless experience for patients and their families. This full-time position supports the Beaumont clinic and is responsible for coordinating patient accounts, insurance registration, and scheduling exams and procedures. The coordinator serves as the first point of contact for patients, providing essential information and support while adhering to compliance standards and maintaining patient confidentiality.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages, and respond to routine patient, physician, and client inquiries.
• Proactively follow up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre-visit required information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions.
• Distribute appropriate medical forms to the patient for completion prior to the initial visit.
• Maintain and update physician schedules ensuring that patients are scheduled appropriately.
• Work in conjunction with the clinical team to accommodate scheduling requests.
• Accurately document/update patient records in designated systems to ensure all parties have accurate information.
• Provide support and information to providers to problem solve and manage complex administrative issues.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Requirements

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Nice-to-haves

• Experience in a healthcare setting with progressive responsibility.
• Familiarity with multiple practice management systems and electronic health records.

Benefits

• Health insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities