New Product Introduction Strategy and Voice of Customer Lead

Caterpillar - Peoria, IL

Full-time - Mid Level

Peoria, IL

Machinery Manufacturing

About the position

The New Product Introduction (NPI) Strategy and Voice of Customer Lead at Caterpillar Inc. is a pivotal role focused on managing the future Multi-Generational Product Planning (MGPP) for Medium Wheel Loader (MWL) products. This position involves leading processes to align customer and market needs with product development, ensuring that the company meets the demands of its customers while driving innovation and sustainability in construction and infrastructure. The role requires collaboration across various disciplines to support program launch marketing and validate product features, ultimately contributing to Caterpillar's mission of building a better world.

Responsibilities

• Manage MWL future Multi-Generational Product Planning (MGPP) integrating priorities for Customer & Market Needs, Aftermarket, Technology, Cost, Velocity and Quality.
• Develop new NPI program business cases including the development and validation of Total Cost of Ownership (TCO) in support of research and development funding prioritization.
• Collect, consolidate, prioritize and align GCI unmet customer needs with future NPI MGPP planning.
• Validate customer & dealer facing machine features.
• Support creation of dealer and customer-facing machine marketing materials.

Requirements

• A Bachelor's degree in a technical or business-related curriculum from an accredited college or university.
• Extensive experience directly supporting a construction or heavy equipment industry product group in a technical and/or commercial capacity.
• Progressive experience and direct involvement in technical projects or programs, highlighting expertise in driving strategic initiatives and achieving measurable outcomes.
• Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and concisely across all levels of the organization, facilitating collaboration and alignment.
• Strong technical knowledge, leadership skills, project management acumen, and the ability to lead a team through diverse issues.
• Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

Nice-to-haves

• Demonstrated collaboration across a wide range of disciplines including Marketing, Commercial, Engineering, Product Support, Operations, Supply Chain, Business Resources, etc.

Benefits

• Medical, dental, vision, RX, and 401(k) benefits starting from day one.
• Potential for an annual bonus.
• Paid vacation days and paid holidays (prorated based upon hire date).