NEW STORE - Store Operations Manager #376 - East Harrisburg, PA

Academy Sports + Outdoors - Penbrook, PA

Full-time - Manager

Penbrook, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager at Academy Sports + Outdoors is responsible for overseeing the operational excellence of the store, focusing on team management across various departments including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. This leadership role aims to enhance customer satisfaction and store profitability through effective supervision and coordination of team members, driving performance and achieving operational goals.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for store Operations, including personnel decisions such as employee selection, training, discipline, termination, and development.
• Provides direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members.
• Develops and implements strategies for achieving weekly and monthly operational goals and completing assigned tasks.
• Manages workforce productivity, efficiency, and process improvement projects.
• Responsible for compliance with established sales, safety, and security practices and procedures.
• Ensures completion of departmental zoning and adherence to company standards.
• Supervises execution of assignments delegated by the Store Director.
• Participates in floor walks with management and creates implementation plans based on feedback.
• Audits firearm sales in compliance with federal and state law, including background checks and ATF Form 4473 completion.
• Provides oversight for the team member talent lifecycle, including hiring, onboarding, and coaching.
• Enforces company policies, procedures, and safety rules.

Requirements

• Bachelor's degree in a related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading departments of up to 40 people to drive operational excellence and sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions.
• Must qualify to obtain/maintain FOID card (Illinois only).
• Exceptional supervisory and management skills.
• Ability to effectively coach team members on store policies and expectations.
• Excellent customer service orientation.
• Effective problem-solving and communication skills.
• Strong business acumen and understanding of market and competition.
• Ability to read, analyze, and interpret business documents and regulations.
• Strong verbal and written communication skills.

Nice-to-haves

• Experience with inventory software and order processing systems.
• Knowledge of payroll systems and Microsoft Office products.

Benefits

• Equal Employment Opportunity
• Commitment to diversity and inclusion in the workplace