New Sustainable Mobility Brand - General Manager

$150,000 - $250,000/Yr

Mills Auto Group - Greensboro, NC

Full-time - Senior

Greensboro, NC

11-50 employees

About the position

The General Manager for a new-to-market, sustainable mobility brand at Mills Auto Group is responsible for overseeing all aspects of new and used car sales, including managing the purchase experience for both brand and non-brand vehicles. This role requires a dynamic leader who can motivate teams and ensure exceptional customer interactions throughout the sales and delivery process. A strong understanding of used vehicle operations and a one-price selling approach is essential for success in this position.

Responsibilities

• Oversee all aspects of new and used car strategy and operations
• Inspire and motivate a sales team, set clear expectations, and provide constructive feedback
• Ensure team masters product features and are product experts for the new-to-market brand
• Manage sales cycle from prospect to delivery, tracking all client and sales activity
• Manage vehicle trade-in processes, including non-brand vehicles
• Implement inventory management systems and processes
• Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI's)
• Serve as primary point of contact to manage escalations, address customer concerns, and compliance matters
• Work collaboratively with key stakeholders to ensure unparalleled customer experience
• Exceptional communication skills in diverse forums

Requirements

• 3-5+ years of related professional experience in new car and used vehicle sales, EV sales, or business of comparable complexity
• Bachelor's degree or equivalent is preferred
• Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
• Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
• Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
• Strong verbal, written communication, and interpersonal skills; polished appearance
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
• Maintain valid/active United States-issued driver's license

Nice-to-haves

• Experience in hospitality or luxury retail
• Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• Employee discount