Mills Auto Group - Greensboro, NC

posted 8 days ago

Full-time - Senior
Greensboro, NC
11-50 employees

About the position

The General Manager for a new-to-market, sustainable mobility brand at Mills Auto Group is responsible for overseeing all aspects of new and used car sales, including managing the purchase experience for both brand and non-brand vehicles. This role requires a dynamic leader who can motivate teams and ensure exceptional customer interactions throughout the sales and delivery process. A strong understanding of used vehicle operations and a one-price selling approach is essential for success in this position.

Responsibilities

  • Oversee all aspects of new and used car strategy and operations
  • Inspire and motivate a sales team, set clear expectations, and provide constructive feedback
  • Ensure team masters product features and are product experts for the new-to-market brand
  • Manage sales cycle from prospect to delivery, tracking all client and sales activity
  • Manage vehicle trade-in processes, including non-brand vehicles
  • Implement inventory management systems and processes
  • Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI's)
  • Serve as primary point of contact to manage escalations, address customer concerns, and compliance matters
  • Work collaboratively with key stakeholders to ensure unparalleled customer experience
  • Exceptional communication skills in diverse forums

Requirements

  • 3-5+ years of related professional experience in new car and used vehicle sales, EV sales, or business of comparable complexity
  • Bachelor's degree or equivalent is preferred
  • Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
  • Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
  • Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
  • Strong verbal, written communication, and interpersonal skills; polished appearance
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
  • Maintain valid/active United States-issued driver's license

Nice-to-haves

  • Experience in hospitality or luxury retail
  • Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)

Benefits

  • Health savings account
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Employee assistance program
  • Vision insurance
  • Employee discount
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