About the position
National Fuel is currently seeking full-time Customer Service Representatives for an outstanding career opportunity at our Williamsville, NY Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded, and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. This position requires employees to attend an instructor-guided training course that will last for approximately 12-14 weeks. Training will include regular assessments. The schedule during training will be Monday - Friday 7:30 a.m. - 4 p.m. After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m. Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory. Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads, and new service requests.
Responsibilities
- Attend an instructor-guided training course lasting approximately 12-14 weeks.
- Work in a fast-paced call center environment handling thousands of inbound calls daily.
- Respond to a variety of inbound calls including emergency calls, account/billing questions, collection issues, meter reads, and new service requests.
Requirements
- High school diploma or equivalent.
- Prior experience in a customer service focused environment.
- Proficient at navigating computer applications and web-based programs.
- Exceptional interpersonal skills.
- Proven history of dependability and reliability.
Nice-to-haves
- Prior experience with SAP and/or Microsoft Office applications.
Benefits
- Medical and Prescription Drug Coverage
- Paid Sick Time
- Dental & Vision Coverage
- Parental Leave for Mothers and Fathers
- 401(k) with Company Match
- Tuition Reimbursement
- Company Funded Retirement Savings Account
- Life Insurance
- Paid Vacation
- Flexible Spending Account
- Paid Company Holidays
- Charitable Giving Program
