Nicotine Cessation Specialist

$46,675 - $46,675/Yr

Humana

Full-time

Insurance Carriers and Related Activities

About the position

The Nicotine Cessation Specialist (NCS) plays a crucial role in supporting individuals seeking to quit tobacco or nicotine products. This position involves engaging with callers through a quit line, providing assistance and guidance to help them in their cessation journey. The NCS is expected to have strong communication skills and a compassionate approach to support those in need.

Responsibilities

• Answer incoming and outgoing calls related to nicotine cessation assistance.
• Engage in telephone discussions to provide support and guidance to callers seeking to quit tobacco or nicotine products.
• Educate callers on cessation strategies and resources available to them.

Requirements

• Strong communication skills, particularly in telephone interactions.
• Ability to provide empathetic support to individuals seeking to quit nicotine or tobacco.
• Experience in customer service or a related field is preferred.

Nice-to-haves

• Bilingual skills, particularly in Spanish or Vietnamese, are a plus.

Benefits

• Opportunity to work in a supportive community focused on health and wellness.
• Training and development opportunities in nicotine cessation.