Night Audit/Front Desk Agent

Home2 Suites Savannah - Pooler, GA

Full-time - Entry Level

Pooler, GA

About the position

The Night Audit/Front Desk Agent at Home2 Suites Savannah Pooler plays a crucial role in managing the hotel's operations during overnight hours. This position involves verifying guest accounts, reconciling revenues, and ensuring exceptional guest service and safety. The agent must possess strong communication skills and the ability to thrive in a fast-paced environment.

Responsibilities

• Responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents' work.
• Run trial balance to post rooms and close the day.
• Run accounts receivable reports and provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Assist in the direction and administration of Front Office operations to deliver outstanding guest service and financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies.
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests' complaints, questions, and provide exceptional customer service.
• Carry out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests' satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Requirements

• High School Diploma or GED equivalence required.
• Minimum 1 year experience in a similar role; hotel experience preferred.
• Strong communication skills, both verbal and written.
• Ability to prioritize and work efficiently with limited supervision.

Nice-to-haves

• Experience in hotel front office operations.
• Knowledge of local area and events.