Night Auditor - AC Hotel Cambridge

Colwen Management - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

11-50 employees

Accommodation

About the position

The Night Auditor at AC Hotel Cambridge is responsible for managing the front desk operations during overnight shifts, ensuring guest satisfaction, and balancing hotel transactions at the end of the day. This role requires attention to detail, excellent customer service skills, and the ability to handle various guest requests while maintaining the cleanliness of the front desk area. The position offers opportunities for career advancement within a growing hospitality group.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensuring check-in and check-out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courtesy; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Complete end of day balancing, run night audit.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Perform other related duties as assigned.

Requirements

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Overnight work schedule required, including weekends, and holidays.

Benefits

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities