Shaner Hotel Group - Destin, FL
posted 19 days ago
Full-time - Entry Level
Destin, FL
51-100 employees
Accommodation
About the position
The Night Auditor at Shaner Hotels plays a crucial role in ensuring guest satisfaction and managing the financial transactions of the hotel during the night shift. This position involves balancing revenue and expenses, handling guest complaints, and performing front desk duties. The ideal candidate will have strong communication skills and a commitment to providing excellent customer service.
Responsibilities
- Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Attend to the needs of guests during the audit shift.
- Balance the revenue and expense transactions that occurred during the day.
- Perform all functions of the front desk staff during the audit shift.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Knowledge of local activities and attractions appropriate for clientele.
Nice-to-haves
- Bilingual English/Spanish a plus.
Benefits
- Competitive pay
- Incredible benefits
- Generous hotel discounts at more than 60 hotels in the portfolio.
