Night Auditor/Front Desk Agent

About the position

The Night Auditor/Front Desk Agent at Hyatt Place Detroit Auburn Hills is responsible for managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves preparing and processing all Night Audit work, registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The position requires a friendly and service-oriented approach to guest interactions, ensuring a high standard of service and compliance with hotel policies.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work including movie revenue, telephone postings, valet laundry, and desk agent's paperwork.
• Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 PM and 7:00 AM.
• Handle and follow through on all guest requests daily from 11:00 PM until 7:00 AM.
• Follow safety and emergency procedures according to Aimbridge Hospitality standards.
• Maintain proper record keeping according to Aimbridge Hospitality standards.
• Be familiar with all Aimbridge Hospitality's policies and house rules.
• Complete the initial direct bills daily and place on the Property Accountant's desk; attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other associates during the entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Prepare and distribute the Daily Flash as needed.
• Transfer the master or house accounts as necessary.
• Distribute work as directed by S.O.P.'s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Aimbridge Hospitality procedures.
• Assign delivery of newspapers daily and deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area.
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required.

Requirements

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot guest issues and respond to emergency situations.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Ability to work with and understand financial information and data and basic arithmetic functions.
• Ability to work in a self-managed environment.
• Effective at listening to and clarifying concerns raised by co-workers and guests.
• Ability to maintain composure and objectivity under pressure.

Nice-to-haves

• Previous supervisory responsibility preferred.
• College course work in a related field helpful.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Insurance
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available after an initial waiting period