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Night Auditor-Front Desk Agent
$35,360 - $35,360/Yr
Hilton - Covington, KY
posted about 2 months ago
Part-time - Entry Level
Covington, KY
1,001-5,000 employees
Accommodation
About the position
The Night Auditor-Front Desk Agent is responsible for managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves preparing and processing all Night Audit work, registering guests, making reservations, balancing transactions, and conducting security walks. The Night Auditor ensures a friendly and efficient service experience for guests while maintaining compliance with hotel standards and regulations.
Responsibilities
- Register guests and manage reservations during the overnight shift.
- Prepare daily reports and balance transactions as part of the Night Audit process.
- Conduct security walks to ensure the safety of the hotel premises.
- Maintain high standards of personal appearance and grooming as per brand standards.
- Initiate and complete the End of Day process and run required reports for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Handle guest requests and ensure timely follow-up on all inquiries during the night shift.
- Maintain proper record keeping and log books according to hotel standards.
- Train new Night Auditors as requested by management.
- Prepare and distribute the Daily Flash Report as needed.
Requirements
- At least 1 year of progressive experience in a hotel or related field required.
- High School diploma or equivalent required.
- Knowledge of Accounting Principles and ability to work with financial information.
- Proficiency in Windows operating systems and company-approved spreadsheets and word processing.
- Ability to problem solve and troubleshoot guest issues effectively.
- Experience in a supervisory role preferred.
Nice-to-haves
- Previous hotel experience is a plus.
- College coursework in a related field is helpful.
Benefits
- Free parking
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Employee assistance program
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
- Life insurance
- Referral program
