Night Auditor/Front Desk Clerk

$24,960 - $29,120/Yr

Unclassified - Altamonte Springs, FL

posted 6 months ago

Part-time,Full-time - Entry Level
Onsite - Altamonte Springs, FL

About the position

The Night Auditor/Front Desk Clerk at Ramada by Wyndham in Altamonte Springs, FL, plays a crucial role in ensuring a smooth and welcoming experience for guests. This position involves a variety of responsibilities that are essential for the daily operations of the hotel. The Night Auditor is responsible for managing the front desk during the night shift, which includes checking in and out guests, handling reservations, and addressing any inquiries or issues that may arise during the night. This role requires a friendly demeanor and excellent communication skills, as the Night Auditor will interact with guests both in person and over the phone. In addition to guest interactions, the Night Auditor will also perform essential accounting tasks, such as balancing the daily financial transactions and ensuring that all charges are accurately posted to guest accounts. This position requires attention to detail and the ability to work independently, as the Night Auditor will often be the only staff member present during the night shift. The ideal candidate will be dependable, adaptable, and able to thrive in a high-pressure environment, as they will be responsible for resolving any issues that may arise during the night. The Night Auditor/Front Desk Clerk must be available to work nights, weekends, and holidays, as these are peak times for hotel operations. The role is ideal for someone who enjoys working in a fast-paced environment and is committed to providing excellent customer service. The position offers flexibility, with options for full-time, part-time, temporary, or contract work, making it suitable for a variety of job seekers.

Responsibilities

  • Answer the phone at the front desk to respond to current and prospective guests' needs
  • Book reservations for individuals, families, and groups as required
  • Greet walk-in guests and guests with reservations when they arrive at the front desk
  • Check in/out guests
  • Refer guests to local amenities and venues
  • Communicate guests' requests and complaints to the appropriate department
  • Punctual and able to follow instructions
  • Available to work nights, weekends, and holidays

Requirements

  • High school diploma or GED required
  • 1+ years' customer service experience preferred
  • Excellent oral and written communication skills
  • Friendly phone manner a must
  • Familiarity with the hospitality industry a plus

Nice-to-haves

  • Experience in night audit procedures
  • Ability to handle high-stress situations
  • Detail-oriented mindset

Benefits

  • Employee discount
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