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Night Auditor/Front Desk Clerk
$27,040 - $27,040/Yr
Motel 6 - Austin, TX
posted 2 months ago
Part-time,Full-time - Entry Level
Austin, TX
Accommodation
About the position
The Night Auditor/Front Desk Clerk at Motel 6 serves as the first point of contact for guests, managing all aspects of their accommodation. This role involves responsibilities such as checking in and out guests, managing reservations, and providing information about the hotel’s amenities. The ideal candidate will have a strong customer service background and experience in the hotel industry, ensuring a pleasant and memorable stay for guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Bilingual or multilingual
- Customer service experience
- High school diploma or GED
- Driver's License
- 1 year of hotel experience
- Entry-level position
Benefits
- Employee discount
