Night Auditor / Front Desk

Peachtree Hospitality Management - Saint Paul, MN

Full-time - Entry Level

Saint Paul, MN

Accommodation

About the position

The Night Auditor is responsible for conducting all nightly audit-related duties while providing exceptional guest service at the hotel's front desk. This role involves balancing audit responsibilities with guest interactions, ensuring a safe and friendly environment, and maintaining accurate financial records.

Responsibilities

• Conduct nightly audit-related duties.
• Provide guest service at the front desk.
• Balance daily paperwork and shift reports.
• Attend to guest needs such as check-ins and check-outs.
• Make reservations and answer guest questions.
• Maintain guest security and create a safe work environment.
• Count cash and maintain accuracy of the cash drawer.
• Check the front desk log for problems and special requests.
• Greet, register, and assign rooms to guests.
• Process guest registrations and collect payments.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to management and desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Ensure smooth transition of information to the following shift.
• Work closely with all hotel departments to ensure quality customer service.
• Answer inquiries about hotel services and local attractions.
• Explain in-room and hotel features.
• Complete required shift paperwork and night audit reports.

Requirements

• Experience in hotel front desk operations or similar role.
• Strong customer service skills.
• Attention to detail and accuracy in financial transactions.
• Ability to work independently and as part of a team.
• Proactive thinking and problem-solving skills.

Nice-to-haves

• Previous experience as a night auditor.
• Familiarity with hotel management software.
• Knowledge of local attractions and services.

Benefits

• Health insurance coverage.
• Paid time off.
• Employee discounts on hotel stays.