Night Auditor - Full Time, Hotel (Overnights)

Caesars Entertainment - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

5,001-10,000 employees

Accommodation

About the position

The Night Auditor is responsible for ensuring a seamless overnight experience for hotel guests, providing exceptional customer service, and performing essential accounting functions. This role requires a detail-oriented individual who can manage guest check-ins and check-outs, handle billing inquiries, and maintain accurate records while creating a welcoming environment. The Night Auditor will also oversee staff during the night shift and ensure compliance with hotel policies and procedures.

Responsibilities

• Create memorable experiences for guests and team members.
• Provide best-in-class personalized service to every guest.
• Accurately perform all guest accounting functions according to established hotel procedures.
• Maintain accurate record keeping, including posting, settling, and confirming charges.
• Handle cash and billing inquiries, reservations, and room assignments.
• Greet and welcome hotel guests in an energetic manner.
• Invoke service recovery when appropriate and assist with special requests.
• Ensure professional communication and urgency in handling tasks.
• Supervise customer check-in, check-out, and luggage transportation.
• Act as a role model for other employees and ensure compliance with grooming standards.
• Report to Front Office Supervisors and Management regarding any issues.
• Resolve customer complaints effectively and courteously.
• Schedule staff breaks and maintain attendance records.
• Assist Security in emergency matters and ensure audit functions are secure.

Requirements

• High School Diploma or equivalent required.
• Must be 21 years of age and able to obtain a Missouri Gaming License.
• Excellent customer service and communication skills are essential.
• Knowledgeable in data entry and able to read and interpret computer output.
• Ability to read, write, and understand English fluently.
• Mathematical ability to add, subtract, multiply, and divide accurately.
• Detail-oriented with a polished appearance and professional demeanor.
• Guest service experience is required.

Nice-to-haves

• Experience in the hospitality industry is preferred.
• Proficiency in Microsoft Word, Office, Outlook, and Excel is preferred.
• Strong interpersonal skills are necessary.

Benefits

• Flexible scheduling including nights, weekends, and holidays.