This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Night Auditor & Hotel Operations
$39,520 - $39,520/Yr
Marriott International - Orlando, FL
posted about 2 months ago
Full-time - Entry Level
Orlando, FL
Accommodation
About the position
The Night Auditor & Hotel Operations role at SpringHill Suites involves managing the end-of-day activities, processing payments, and ensuring guest satisfaction during the night shift. This position is crucial for maintaining the financial integrity of the hotel while providing excellent service to guests.
Responsibilities
- Perform end-of-day activities such as recording charges, executing night audit backups, and changing the date.
- Process all types of payments including accommodation charges and cash, check, or credit/debit card payments.
- Handle adjustment vouchers, disbursements, amendment vouchers, and miscellaneous charges.
- Print emergency lists to keep a record of all guests in case of emergencies.
- Sell rooms to walk-in guests based on availability.
- Manage the central telephone terminal, process wake-up call requests, and inform guests of any messages received.
- Complete the 'Room Rate Variance Report'.
- Process guest check-ins and assign rooms.
- Activate or issue new room keys using the electronic key machine.
- Balance the cash drawer at the end of the shift and secure the cash.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Adhere to all company policies and procedures, ensuring a clean and professional appearance.
- Greet and acknowledge all guests according to company standards, anticipating their service needs.
- Communicate clearly and professionally with others and answer phones using proper protocol.
- Cultivate and maintain positive working relationships with others and support the team in achieving common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by supervisors.
Requirements
- High school diploma or equivalent GED certificate.
- Less than 1 year of relevant work experience.
- No supervisory experience required.
- No specific license or certification needed.
Benefits
- Free breakfast for guests
- Access to pools in most hotels
- Wine and beer available in The Market
