Night Auditor & Hotel Operations

Marriott International - Goodlettsville, TN

Full-time - Entry Level

Goodlettsville, TN

Accommodation

About the position

The Night Auditor & Hotel Operations role at Marriott International involves overseeing the front desk operations during the overnight shift. This position is responsible for completing end-of-day activities, processing payments, managing guest check-ins, and ensuring a high level of customer service. The role requires attention to detail, the ability to handle financial transactions, and a commitment to maintaining a professional and welcoming environment for guests.

Responsibilities

• Complete end-of-day activities including posting charges to accounts and running night audit backup.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to have a record of all guests in case of emergency.
• Sell a room/accommodation to guests without reservations based on availability.
• Operate telephone switchboard station and process requests for wake-up calls.
• Complete the Room Rate Variance Report.
• Process all guest check-ins and assign rooms.
• Activate or reissue room keys using electronic key machine.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Set up, stock, and maintain work areas, and inspect cleanliness and presentation of all materials prior to use.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or GED equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.
• No specific license or certification required.