Night Auditor - National Advocacy Center (NAC)

Aramark - Columbia, SC

Full-time - Entry Level

Columbia, SC

Food Services and Drinking Places

About the position

The Night Auditor at the National Advocacy Center (NAC) is responsible for ensuring guest satisfaction through effective management of guest services operations. This role includes booking reservations, assisting guests with their needs, and resolving any concerns. The Night Auditor also oversees the guest services team, ensuring tasks are completed efficiently and customer service standards are met.

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greets and provides customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service
• Books reservations and coordinates registration
• Operates a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Reconciles disputed guest charges
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Requirements

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organization skills, accuracy, and attention to detail