Night Auditor Part Time (11pm-7am)
$27,040 - $29,120/Yr
Marriott International - Columbia, SC
posted 2 months ago
Part-time - Entry Level
Columbia, SC
Accommodation
About the position
The Night Auditor position is a part-time role focused on providing exceptional customer service as the first point of contact for guests at a hotel. This role involves managing all aspects of guest accommodations, including check-in and check-out processes, reservations, and guest inquiries, ensuring a pleasant and memorable stay for all guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Upsell additional facilities and services, when appropriate
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Lightspeed and Room Key PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Benefits
- Employee discount
