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Night Auditor (Sun-Thur)
Fairfield Inn & Suites - Ashland, VA - Ashland, VA
posted 2 months ago
About the position
The Night Auditor position at Fairfield Inn & Suites is a full-time role focused on providing exceptional customer service and ensuring smooth financial operations during the overnight shift. The ideal candidate will manage front desk activities, balance accounts, and enhance guest experiences through personalized services. This role is perfect for individuals who are passionate about hospitality and looking for opportunities for personal and professional growth.
Responsibilities
- Elevate guest experiences by consistently exceeding expectations with exceptional hospitality.
- Ensure smooth financial operations by skillfully balancing accounts from the previous shift.
- Manage front desk activities, efficiently handling guest check-ins and check-outs.
- Personalize guest services by scheduling wake-up calls and coordinating concierge activities based on individual preferences.
- Resolve customer requests and address any concerns promptly, guiding fellow team members or departments as necessary.
- Create accurate invoices, bills, and checks for vendors, employees, and contractors.
- Maintain and update all official documentation related to your role with meticulous attention to detail.
- Ensure flawless execution of end-of-day activities across all departments, guaranteeing a seamless guest experience.
- Offer excellent telephone assistance, addressing inquiries related to potential bookings with utmost professionalism.
Requirements
- Entry-level position with a passion for customer service and hospitality.
Benefits
- Free parking
- Paid training
- Paid jury duty
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- Paid time off
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Employee discount
- Professional development assistance
- Flexible schedule
- Life insurance
- Referral program
- Retirement plan
