Night Auditor

Grand Pacific Palisades Resort - Carlsbad, CA

Full-time - Entry Level

Carlsbad, CA

Accommodation

About the position

The position involves recording, processing, and analyzing the day's closing figures, completing all required reports, and ensuring that the day's credit transactions are balanced. The role also includes attending to guests' needs, such as registration, checkout, cashiering, and making wake-up calls. The individual will be responsible for greeting guests, ensuring security protocols are followed, promoting the HHonors Preferred Guest Program, and handling cash transactions accurately. Additionally, the position requires maintaining cleanliness and organization in the lobby and link areas, processing checkouts, and ensuring timely wake-up calls for guests.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Ensure all security protocols are followed as well as departmental and company procedures.
• Promote the HHonors Preferred Guest Program and provide recognition and benefits to all present members.
• Answer all calls within three rings and correctly transfer all calls to appropriate departments.
• Be accountable for all daily activities.
• Knowledgeable of all special promotions for all hotel outlets.
• Knowledgeable of all special hotel accommodation promotions and packages.
• Recognition of repeat guests and familiarization of corporate accounts.
• Correctly handling cash transactions and balancing a cash drawer to the given amount.
• Offering upgrades to coastal, club rooms, and suites when available.
• Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
• Referring guests to activities desk for purchase of attraction tickets, available Concierge hours.
• Maintain Link and Lobby cleanliness and organization.
• Correctly processing all check outs by ensuring all billing set up and guest folios paid.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Ensure all wake up calls are made in a timely fashion, properly using guest names.
• Following up with security when wake up calls go unanswered, to insure guest safety/convenience.
• Correctly maintain security of MOD keys.
• Maintaining all nightly reports, including MOD reports in the mornings to inform day hotel management of overnight activities/incidents.
• Perform other duties and handle projects as assigned by Manager.
• Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances.
• Must be able to work flexible schedules including weekends and holidays.

Requirements

• High school or equivalent education required.
• One to two years in a public contact position and accounting.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where resort is located and its attractions.
• Extensive knowledge of the resort, its services and facilities.
• Proficient in Microsoft Word and Excel, as well as 10 key by touch.
• First Aid/AED/CPR certified.
• Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.