Night Auditor

$33,280 - $35,360/Yr

Resolute Road Hospitality - Boise, ID

Part-time,Full-time - Entry Level

Boise, ID

About the position

The Night Auditor at the Residence Inn by Marriott in Boise, Idaho, is responsible for maintaining overall hotel operations during the night shift, including the reconciliation and posting of all revenues from the previous day. This role involves guest interactions, check-in and check-out processes, and ensuring the front desk and lobby areas are clean and welcoming. The Night Auditor plays a crucial role in providing excellent customer service and supporting the hotel's operational needs while promoting brand loyalty and maintaining high standards of hospitality.

Responsibilities

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Reconcile and complete all daily Front Desk Agents' work; ensure that any issues from the day are corrected before processing the audit; communicate any findings to the GM.
• Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations.
• Provide next day reports for the front office, housekeeping, sales, and GM as requested.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Assure hotel is clean and in perfect condition and working order for the next day.
• Act as the first point of contact for any overnight guest issues.
• Begin breakfast preparations based on the menu for the day.
• Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
• Process all retail transactions for the guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Maintain appropriate market inventory levels, restocking when necessary; prepare orders as needed.
• Assure overall cleanliness of the front office area, lobby, and surrounding areas.
• Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
• Maintain professional image at all times through appearance and dress.

Requirements

• High school diploma or GED required, or equivalent combination of education and experience.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficient computer skills including knowledge of MS Office products and brand operating systems preferred.
• Ability to work independently and as part of a team.
• Ability to read and write to facilitate communication processes.
• High school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.

Nice-to-haves

• Previous hospitality experience, especially within the brand, preferred, but not required.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Flexible schedule
• Life insurance
• Referral program