Night Auditor

$30,000 - $48,000/Yr

Kana Hotel Group - Tuscaloosa, AL

Full-time - Entry Level

Tuscaloosa, AL

Accommodation

About the position

The Night Auditor at Kana Hotel Group plays a crucial role in ensuring the smooth operation of the hotel during night shifts. This position involves managing guest check-ins and check-outs, verifying credit card information, and maintaining the cleanliness and organization of the front desk area. The Night Auditor is also responsible for addressing guest inquiries and complaints, ensuring a high level of service and satisfaction, and documenting any incidents or maintenance issues that arise during their shift.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Document any new commercial customer checking in so that a new account can possibly be opened.
• Inquire why rooms are blocked and ask maintenance to fix the problem to unblock.
• Ensure rollaway beds and cribs are where they are shown on the computer.
• Respond promptly to any guest inquiries or complaints.
• Offer alternate solutions if guest demands cannot be met.
• Cover other areas of the hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk; clean and organized.
• Take the initiative to greet guests in a friendly and warm manner.
• Perform other duties as assigned.

Requirements

• Experience in hospitality or customer service roles.
• Basic knowledge of accounting and bookkeeping principles.
• Strong communication and interpersonal skills.
• Ability to handle guest complaints and inquiries effectively.
• Attention to detail and organizational skills.

Nice-to-haves

• Previous experience as a night auditor or in a similar role.
• Familiarity with hotel management software.

Benefits

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance