Night Auditor

Drury Hotels - Franklin, TN

Part-time - Entry Level

Franklin, TN

Accommodation

About the position

At Drury Hotels, we believe in creating a workplace where you belong. This position involves performing all front desk related functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. You will be responsible for auditing the previous day's receipts, running reports, and ensuring the accuracy of information. Additionally, you may assist with breakfast setup, which includes food preparation, service, and cleaning. As the only team member on property for most of your shift, you must be willing and able to work independently while ensuring guest safety and security during overnight hours. Your role is crucial in providing an exceptional guest experience through courteous and efficient service, responding promptly to inquiries, and maintaining a positive work environment for our diverse team and guests.

Responsibilities

• Check guests in and out at the front desk.
• Promote sales-related programs.
• Maintain guest records and handle cash transactions.
• Audit previous day's receipts and verify accuracy of entries.
• Run reports and ensure information accuracy.
• Assist with breakfast setup, including food preparation and cleaning.
• Ensure guest safety and security during overnight hours.
• Provide courteous and efficient service to all guests.
• Respond promptly to inquiries, requests, and complaints.

Requirements

• Ability to take written and verbal direction in English.
• Ability to relate to the public in a warm, friendly manner.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Knowledge of Drury Hotels' policies and procedures for guest services.
• Ability to handle money and make change accurately.
• Ability to utilize office machines in daily activities.
• Maintain a clean and organized front desk lobby area.
• Comply with hotel's safety and security rules.

Benefits

• Quarterly bonuses up to $3200/year based on hotel results.
• Flexible scheduling and paid time off.
• Hotel discounts and free room nights.
• Mentorship and cross-training opportunities.
• Development plans and management training.
• Medical, dental, vision, and prescription coverage.
• Life and disability insurance.
• Team Member Assistance Program.
• Company-matched 401(k).
• Ranked among Forbes' Best Midsize Employers (2023).