Night Auditor

Unclassified - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

1,001-5,000 employees

About the position

The Night Auditor is responsible for managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves preparing and processing all Night Audit work, registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night hours, providing excellent customer service, and maintaining high standards of safety and efficiency.

Responsibilities

• Register guests and manage reservations during the overnight shift.
• Prepare daily reports and balance transactions at the end of the day.
• Conduct security walks to ensure the safety of the hotel premises.
• Maintain cashiering responsibilities according to Front Office procedures.
• Initiate and complete the End of Day process for Night Audit work.
• Run all required reports for Food and Beverage audit.
• Handle guest requests and issues promptly and professionally.
• Train new Night Auditors as requested by management.
• Maintain proper record keeping and log books according to standards.
• Ensure compliance with hotel policies and safety procedures.

Requirements

• At least 1 year of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Knowledge of Accounting Principles and basic arithmetic functions.
• Proficiency in Windows operating systems and company-approved spreadsheets and word processing.
• Ability to problem solve and troubleshoot guest issues effectively.
• Strong communication skills to convey information clearly and effectively.
• Ability to work independently and in a self-managed environment.

Nice-to-haves

• Previous supervisory responsibility preferred.
• College coursework in a related field is helpful.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off