Night Auditor

Aimbridge Hospitality - Cockeysville, MD

Full-time - Entry Level

Onsite - Cockeysville, MD

1,001-5,000 employees

Accommodation

About the position

The Night Auditor is a crucial role within the hotel, responsible for the preparation and disposition of all Night Audit work. This position entails managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. The Night Auditor's primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks throughout the property. This role requires a keen attention to detail and the ability to work independently while ensuring that all hotel operations run smoothly during the night hours. In addition to the core responsibilities, the Night Auditor must maintain high standards of personal appearance and grooming, comply with hotel standards and regulations, and approach all encounters with guests and associates in a friendly, service-oriented manner. The position also involves initiating and completing the End of Day process, running necessary reports for Food and Beverage audits, and maintaining cashiering responsibilities according to established procedures. The Night Auditor is expected to handle guest requests, maintain proper record-keeping, and ensure that all areas of the hotel are secure and well-maintained during the night shift. The role also includes training new Night Auditors as needed, preparing and distributing the Daily Flash Report, and completing any miscellaneous duties as required by management. The Night Auditor must be familiar with hotel policies and house rules, and be able to effectively communicate and resolve any issues that may arise during the night shift. This position is vital for ensuring guest satisfaction and maintaining the overall safety and security of the hotel during overnight hours.

Responsibilities

• Register guests and manage reservations during the overnight shift.
• Prepare daily reports and balance transactions.
• Conduct security walks throughout the hotel property.
• Initiate and complete the End of Day process.
• Run all reports required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures.
• Fulfill all Front Office functions between the hours of 11:00 PM and 7:00 AM.
• Handle and follow through on all guest requests during the night shift.
• Maintain proper record keeping according to hotel standards.
• Train new Night Auditors as requested by management.
• Prepare and distribute the Daily Flash Report as needed.
• Ensure associates are attentive, friendly, and helpful to all guests and staff.
• Follow safety and emergency procedures according to hotel standards.

Requirements

• At least 1 year of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Knowledge of Accounting Principles is essential.
• Must be able to work independently and with minimal supervision.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Ability to problem solve and troubleshoot guest issues and emergency situations.
• Effective communication skills to convey information clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at handling workplace problems, including anticipating and preventing issues.

Nice-to-haves

• Previous supervisory responsibility preferred.
• College coursework in a related field is helpful.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available after initial waiting period