Night Auditor

Holiday Inn - Charleston, WV

Full-time

Charleston, WV

Accommodation

About the position

The Night Auditor at Holiday Inn Express Charleston-Civic Center is responsible for ensuring guest satisfaction during overnight hours while balancing revenue and expense transactions. This role involves performing front desk functions, handling guest complaints, and generating daily reports, all while adhering to hotel policies and procedures.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Attend to the needs of guests during the audit shift.
• Balance the revenue and expense transactions that occurred during the day.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.

Nice-to-haves

• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.