Night Auditor

Grand Bohemian Charleston Hotel - Tesla Destination - Charleston, SC

Part-time - Entry Level

Charleston, SC

About the position

The Night Auditor position at Grand Bohemian Charleston is a part-time role focused on providing exceptional service to guests during the overnight shift. The primary responsibilities include managing guest check-ins and check-outs, reconciling daily transactions, and ensuring a safe and secure environment. The role requires a blend of hospitality skills and operational tasks to maintain the hotel's standards and enhance guest experiences.

Responsibilities

• Greet and interact with internal and external guests in a warm and friendly manner.
• Maintain the integrity of guests' privacy and confidentiality.
• Perform Manager on Duty tasks and act as the hotel's ambassador during the overnight shift.
• Process check-ins, check-outs, and room assignments.
• Post guest charges and payments, process no-shows, and adjust disputed charges.
• Run daily reports and contingency lists.
• Conduct bucket checks to ensure accuracy.
• Verify rate codes and make appropriate adjustments on guest invoices.
• Block and unblock rooms according to hotel needs.
• Enter financial data into the property management system and process reports.
• Operate the telephone system, answering calls within three rings using correct etiquette.
• Process and respond to wake-up calls according to standard procedures.
• Notify guests of messages and record them legibly and completely.
• Maintain knowledge of room types, hotel amenities, and area attractions.
• Respond promptly to questions, concerns, and special requests, following up to ensure guest satisfaction.
• Log guest requests and concerns according to standard procedures.
• Communicate with departments in a timely manner and solve problems proficiently.
• Demonstrate effective sales techniques to upsell rooms, amenities, and products.
• Maintain a neat and organized work area and comply with company policies and procedures.
• Report accidents, injuries, and unsafe conditions.
• Assist guests with luggage and valet services if provided by the company.
• Welcome and acknowledge guests with disabilities and accommodate their needs appropriately.
• Develop and maintain positive working relationships with team members.

Requirements

• Bachelor's degree in Business or related training equivalent required.
• 1+ year of relevant work experience in a similar scope and title required.
• Experience within luxury brand/markets required.
• Ability to perform all tasks at the front desk and proficiently use job-related software and property management systems.
• Strong written, verbal, and interpersonal skills.
• Ability to remain calm in various situations and effectively solve problems.
• Comprehensive knowledge of office equipment and property management systems.
• Valid driver's license and ability to park cars with automatic or manual transmission.

Nice-to-haves

• Student or graduate of hotel management preferred.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Tuition Reimbursement Program