Night Auditor

Marriott International - O'Fallon, MO

Part-time - Entry Level

O'Fallon, MO

Accommodation

About the position

The Night Auditor position at Residence Inn St. Louis O'Fallon is a part-time role focused on providing excellent customer service while managing financial transactions and guest services during overnight shifts. The role involves reconciling financial records, preparing reports, and ensuring guest satisfaction through effective communication and problem-solving skills.

Responsibilities

• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
• Process additional administrative bookkeeping and accounting procedures as required.
• Prepare and distribute daily, weekly, and monthly reports to General Manager, department heads, and hotel management.
• Respond to inquiries, process reservations, and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
• Provide exceptional service to all hotel guests during their stay.

Requirements

• High school diploma or equivalent GED.
• Some college preferred.
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred but not required.
• Requires a flexible schedule that allows for overnight shift hours.
• Must be computer proficient; experience with accounting or reservation software is a bonus.
• Excellent customer service and communication skills are required.
• Applicants must be able to work weekends & holidays.

Nice-to-haves

• Experience with accounting or reservation software.

Benefits

• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vacation/Personal days & Holiday pay
• Access to travel discounts
• Online training courses
• Referral program and bonus
• Direct deposit
• Wellness program
• Flexible health care spending account