Night Auditor

Hilton - Banning, CA

Part-time,Full-time - Entry Level

Banning, CA

Accommodation

About the position

The Night Auditor at Hampton Inn & Suites is responsible for providing exceptional guest service by greeting, registering, and checking out guests. This role involves managing front desk operations, ensuring financial accuracy, and maintaining a welcoming environment for guests. The Night Auditor plays a crucial role in the hotel's efforts to deliver outstanding service and profitability, while also handling guest inquiries and resolving issues efficiently.

Responsibilities

• Greet, register, and assign rooms to guests, ensuring all guests sign the registration card and provide payment methods.
• Answer, screen, and forward telephone calls, take messages, and manage reservations.
• Address inquiries related to hotel services, local attractions, and travel directions.
• Record guest comments and complaints, referring them to management as necessary.
• Coordinate with housekeeping and maintenance staff to resolve guest-reported issues.
• Maintain records of room availability and guests' accounts, posting charges using computer software.
• Supervise guest access to safe deposit boxes and maintain room key control.
• Verify banks and deposits each shift, adhering to cash-handling policies.
• Ensure cleanliness and orderliness of the front desk and adjacent areas.
• Complete daily front desk communication log and transmit information to the General Manager.

Requirements

• Previous hotel and hospitality experience preferred, but training is available for candidates from related fields.
• Excellent communication, phone, and hospitality skills are essential.
• Proficiency in property management systems is a plus, with training provided if necessary.
• Understanding of hotel operating procedures and front office policies.

Nice-to-haves

• Dependable and reliable work ethic.
• People-oriented with a passion for customer service.
• Adaptable and flexible in handling various tasks.
• Detail-oriented with a focus on accuracy.
• Achievement-oriented, willing to take on challenges.
• Autonomous and able to work independently.
• Innovative and creative in problem-solving.
• High stress tolerance, thriving in a fast-paced environment.

Benefits

• Flexible scheduling options for part-time and full-time roles.
• Opportunity for overtime and weekend shifts.