Night Auditor

Homewood Suites - Orland Park, IL

Part-time - Entry Level

Orland Park, IL

Accommodation

About the position

The Night Auditor at Homewood Suites by Hilton Orland Park plays a vital role in ensuring guest satisfaction during overnight hours. This position involves processing transactions, maintaining accurate records, and providing exceptional customer service to guests. The Night Auditor is responsible for resolving guest challenges, executing brand service standards, and ensuring a seamless check-in and check-out experience.

Responsibilities

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace
• Ability to independently work during overnight hours
• Physical ability to stand and walk frequently throughout the workday for 8+ hours and lift up to 30 pounds occasionally.

Benefits

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!