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Extended Stay America - Blue Ash, OH
posted 2 months ago
About the position
The Night Auditor is responsible for managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves preparing and processing all Night Audit work, registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night hours, providing excellent customer service, and maintaining high standards of safety and efficiency.
Responsibilities
- Register guests and manage reservations during the overnight shift.
- Prepare daily reports and balance transactions at the end of the day.
- Conduct security walks to ensure the safety of the hotel premises.
- Maintain cashiering responsibilities according to Front Office procedures.
- Initiate and complete the End of Day process for Night Audit work.
- Run all required reports for Food and Beverage audit.
- Handle guest requests and issues promptly and professionally.
- Train new Night Auditors as requested by management.
- Maintain proper record keeping and log books according to standards.
- Ensure compliance with hotel policies and safety procedures.
Requirements
- At least 1 year of progressive experience in a hotel or related field required.
- High School diploma or equivalent required.
- Knowledge of Accounting Principles and ability to work with financial data.
- Proficiency in Windows operating systems and company-approved spreadsheets and word processing.
- Ability to problem solve and troubleshoot guest issues effectively.
- Strong communication skills to convey information clearly.
- Ability to work independently and in a self-managed environment.
- Effective in handling problems in high-pressure situations.
Nice-to-haves
- Previous supervisory responsibility preferred.
- College coursework in a related field is helpful.
Benefits
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid time off
