Night Auditor

$22,880 - $27,040/Yr

Marriott International - Dunn, NC

Full-time - Entry Level

Dunn, NC

5,001-10,000 employees

Accommodation

About the position

The Night Auditor at the Hampton Inn Dunn is responsible for managing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves preparing and processing all Night Audit work, ensuring accurate financial reporting, and providing excellent customer service to guests throughout their stay.

Responsibilities

• Register guests and manage reservations.
• Prepare daily reports and balance transactions.
• Conduct security walks and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as necessary.
• Run morning reports according to MCR and Brand procedures.
• Respond to guest inquiries about hotel services and facilities.
• Assist with breakfast setup in select hotels.
• Document all guest requests, complaints, or problems immediately and notify designated department for resolution.
• Restock front desk area and supplies as required.

Requirements

• Must have a positive attitude and willingness to learn.
• Ability to multi-task and be detail-oriented.
• Problem-solving skills to effectively deal with customers.
• Basic English verbal and written communication skills.
• Ability to work well in stressful, high-pressure situations.
• Basic math skills.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Desire to serve all guests and meet the legal age to serve alcoholic beverages.

Nice-to-haves

• Experience in a hotel or related field.
• Brand knowledge and experience.

Benefits

• Dental insurance
• Paid time off
• Referral program
• Vision insurance