Night Auditor

Hyatt - Harrisonburg, VA

Part-time - Entry Level

Harrisonburg, VA

Accommodation

About the position

The Night Auditor at Hyatt Place Harrisonburg plays a crucial role in maximizing revenue and enhancing guest satisfaction through exceptional customer service. This position involves managing guest accounts efficiently and accurately, ensuring a seamless experience from check-in to check-out. The Night Auditor is responsible for handling reservations, addressing guest inquiries, and resolving any issues that may arise during their stay. This role requires a keen understanding of financial information and the ability to perform basic arithmetic functions, as the Night Auditor will audit and reconcile financial and statistical reports, prepare daily and month-end reports, and ensure all credit card transactions are processed in a timely manner. In addition to financial responsibilities, the Night Auditor must be willing to cross-train in other accounting-related areas within the hotel. This includes performing various guest service functions, such as taking reservations and conducting wake-up calls. The position demands strong organizational skills to prioritize job functions effectively and meet deadlines. The Night Auditor will also keep management informed of any unusual operational financial events or deviations from established policies and procedures, and respond to governmental inquiries as necessary. Overall, the Night Auditor is a vital part of the hotel team, contributing to the overall guest experience and operational success of Hyatt Place Harrisonburg. Candidates who are enthusiastic about advancing their hospitality careers and who share the company's vision and values are encouraged to apply.

Responsibilities

• Work with and understand financial information and data, and perform basic arithmetic functions.
• Cross-train in other accounting hotel-related areas as needed.
• Perform guest services functions such as checking guests in and out, taking reservations, and making wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports according to hotel standards, including Daily Operating Report, Discount Programs, and Tax Reports.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management informed of any unusual operational financial events and/or deviations from policies and procedures.
• Respond to governmental inquiries upon receipt.

Requirements

• Knowledge and experience of accounting principles.
• Prior customer service or hospitality experience is preferred.
• High school diploma and/or equivalent work experience.
• Ability to provide high-level customer service and communicate effectively with guests and team members.
• Ability to follow instructions and learn quickly.
• Attention to detail and ability to maintain composure under pressure.
• Proficiency in keyboarding and computer technology, including email, MS Word, Excel, and other hotel-related systems.
• Aptitude with numbers and data analysis.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K program with matching component
• Flexible Spending Accounts (FSAs) for medical and childcare expenses
• Seven paid holidays throughout the year
• Paid time off for vacation and personal needs
• Travel discounts at the company's portfolio of hotels