Hyatt - Harrisonburg, VA
posted 2 months ago
The Night Auditor at Hyatt Place Harrisonburg plays a crucial role in maximizing revenue and enhancing guest satisfaction through exceptional customer service. This position involves managing guest accounts efficiently and accurately, ensuring a seamless experience from check-in to check-out. The Night Auditor is responsible for handling reservations, addressing guest inquiries, and resolving any issues that may arise during their stay. This role requires a keen understanding of financial information and the ability to perform basic arithmetic functions, as the Night Auditor will audit and reconcile financial and statistical reports, prepare daily and month-end reports, and ensure all credit card transactions are processed in a timely manner. In addition to financial responsibilities, the Night Auditor must be willing to cross-train in other accounting-related areas within the hotel. This includes performing various guest service functions, such as taking reservations and conducting wake-up calls. The position demands strong organizational skills to prioritize job functions effectively and meet deadlines. The Night Auditor will also keep management informed of any unusual operational financial events or deviations from established policies and procedures, and respond to governmental inquiries as necessary. Overall, the Night Auditor is a vital part of the hotel team, contributing to the overall guest experience and operational success of Hyatt Place Harrisonburg. Candidates who are enthusiastic about advancing their hospitality careers and who share the company's vision and values are encouraged to apply.