Night Auditor

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Night Auditor at La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant serves as a Guest Service representative and manager on duty during nighttime hours. This role is crucial for ensuring guest satisfaction, safety, and the smooth operation of hotel functions during overnight shifts. The Night Auditor is responsible for performing audits, managing guest check-ins and check-outs, and maintaining a secure environment while providing exemplary customer service.

Responsibilities

• Act as a Guest Service representative and manager on duty during nighttime hours.
• Perform audit procedures as set forth by the hotel and company on a daily basis.
• Greet guests upon arrival and departure, checking them in and out.
• Respond to guest inquiries, concerns, and complaints as needed.
• Balance all receipts and work performed during the audit shift.
• Prepare guest bills for next-day checkouts and process reservation cards.
• Verify that all end-of-day work has been performed by other departments.
• Write accurate reports and ensure all tasks are completed.
• Assist with in-room dining orders and maintain cleanliness of the Front Desk area.

Requirements

• Basic computer skills to operate various property management and reservations systems.
• Strong communication skills essential for interacting with guests and employees.
• Ability to multitask and assist in all hotel duties while staying productive.
• Critical thinking skills to ensure safety and respond to emergencies.

Nice-to-haves

• Ability to work a flexible schedule including weekends and holidays.