Night Guest Laundry Attend-PT-102020

$31,200 - $46,114/Yr

Extended Stay America - Itasca, IL

Part-time - Entry Level

Itasca, IL

Accommodation

About the position

The Night Guest Laundry Attendant (NGLA) is responsible for providing exceptional service to guests during overnight shifts. This role includes managing laundry operations, assisting with guest check-ins and check-outs, and ensuring compliance with safety and security procedures. The NGLA plays a crucial role in maintaining the cleanliness and operational standards of the hotel, contributing to a positive guest experience.

Responsibilities

• Assist guests overnight, including checking in and checking out according to company guidelines.
• Process all laundry in compliance with company standards, including treating stains, washing, drying, and folding linens and terry.
• Process all dishware in compliance with company standards, including washing, drying, and packaging.
• Stock housekeeping carts and laundry with appropriate products to maintain PAR levels throughout the building.
• Process reservations, registration, payment, and departures in accordance with company guidelines.
• Set up and maintain the grab and go breakfast in accordance with company standards.
• Conduct periodic daily tours of the property to inspect for cleanliness and maintenance.
• Report all safety and security issues directly to the manager or appropriate authorities.
• Assist with cleaning various areas of the hotel as assigned by the manager.
• Maintain overall hotel cleanliness.

Requirements

• Ability to understand and communicate in English proficiently.
• Must be able to operate property management system technology.
• Ability to understand and follow safety rules and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to perform basic arithmetic operations.
• Ability to apply good judgment and solve guest-related issues.

Nice-to-haves

• Experience in a hospitality environment.
• Familiarity with laundry operations and equipment.

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies