Night Manager - Kimpton Armory Hotel Bozeman

$55,000 - $57,000/Yr

Kimpton Hotels & Restaurants - Bozeman, MT

Full-time - Mid Level

Bozeman, MT

Accommodation

About the position

The Night Manager at Kimpton Armory Hotel Bozeman is responsible for overseeing all Front Office operations during the night shift, ensuring high-quality guest service and operational efficiency. This role involves leading the team, addressing guest concerns, managing employee schedules, and maintaining service standards, all while fostering a welcoming and inclusive environment.

Responsibilities

• Lead all Front Office operations including Front Desk, IRD, Bell, Door, and Night Audit.
• Address and communicate any issues during the Night Audit shifts.
• Meet or exceed service levels in the Mystery Shopper Survey and maintain guest ledger and comment card return ratios.
• Monitor and maintain operational supplies.
• Ensure payroll and expense budgets are met or come in under budget.
• Supervise all duties performed by employees and assist with employee scheduling.
• Mentor, coach, and counsel employees as necessary.
• Ensure employees are posted at their stations at required times and that essential duties are completed before departure.
• Assist with coverage for sick calls or tardiness and report to work until coverage is found.
• Accountable for training and daily monitoring of service levels provided by employees to guests and fellow employees.
• Ensure accurate cash and credit handling procedures are followed by employees.

Requirements

• Prior experience working in a supervisory role is preferred.
• Ability to work independently with excellent decision-making skills.
• Ability to diplomatically deal with difficult situations and people.
• Experience with Opera and Microsoft Office Suite.

Benefits

• Medical
• Dental
• Vision
• 401k
• Discount to local gym
• Complimentary Shift Meal
• Employee Room Rate Program