Night Operations Desk Manager - Residence Life

West Virginia University - Morgantown, WV

Full-time - Entry Level

Morgantown, WV

Educational Services

About the position

The Night Operations Desk Manager at West Virginia University is responsible for ensuring a safe and secure environment in the university's residence halls. This role involves managing access control, providing customer service, and responding to emergencies while overseeing a team of student workers. The manager will coordinate night operations, enforce policies, and maintain communication with university officials and police, all while supporting a large resident population.

Responsibilities

• Serve as the primary contact for security issues in the Residential Halls, maintaining daily contact with University Police and other departments.
• Carry out residence hall procedures related to security, including checking IDs, verifying guest registrations, and conducting perimeter checks.
• Enforce residence hall policies and community standards, acting as the lead in confronting policy violations and submitting detailed reports.
• Interact regularly with live-in staff and assist with administrative tasks during breaks.
• Log vending machine problems and report them to the day shift staff.
• Assist with New Student Orientation and other publications for Night Staff.

Requirements

• High School Diploma or equivalent required; clerical/computer training preferred.
• Ability to speak and write in English; knowledge of grammar, spelling, punctuation, and basic math functions.
• Ability to make sound, independent judgments and work autonomously, especially during emergencies.
• Basic office skills including filing, typing, and telephone skills; familiarity with Microsoft Word preferred.
• Ability to supervise and train student workers; confrontational skills and excellent judgment under stress.

Nice-to-haves

• Clerical/Computer training beyond high school preferred.

Benefits

• 37.5-hour work week
• 13 paid holidays
• 15 annual leave days per year
• 18 sick days per year
• Range of health insurance options
• 401(a) retirement savings with 6% employee contribution match
• Wellness programs