Night Operations Manager - $24 hr. FT - Hotel

$47,840 - $52,000/Yr

Holiday Inn - Torrance, CA

Full-time - Mid Level

Torrance, CA

101-250 employees

Accommodation

About the position

The Night Operations Manager at Holiday Inn is responsible for overseeing the front office operations during the night shift, ensuring exceptional guest experiences from registration to concierge services. This role involves managing a team, engaging with guests, and maintaining high standards of service and operational efficiency.

Responsibilities

• Managing and coaching the front office team to deliver memorable guest experiences.
• Engaging with guests to build personal relationships and address any complaints.
• Conducting regular front office inspections to ensure a positive first impression.
• Assisting in budget preparation and identifying revenue opportunities from walk-ins and upselling.
• Training team members on PBX procedures and leading during emergencies.

Requirements

• Bachelor's degree or equivalent in Hotel Management/Business Administration.
• 3 years of Front Office/Guest Service experience, including management experience.
• Fluent in English; other languages preferred.

Nice-to-haves

• Experience in a hotel or hospitality environment.
• Strong leadership and communication skills.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401k plan
• Employee discounts on hotel stays
• Comprehensive training programs