Nights and Weekends Customers Service Manager

Michaels - Lewis Center, OH

Part-time - Mid Level

Lewis Center, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Nights and Weekends Customer Service Manager, you will play a pivotal role in ensuring that our customers receive exceptional service during our busiest hours. This position is designed for individuals who thrive in a fast-paced environment and are passionate about leading a team to deliver outstanding customer experiences. You will be responsible for overseeing the customer service operations during evening and weekend shifts, ensuring that all team members are equipped to handle customer inquiries, resolve issues, and provide product knowledge. Your leadership will be crucial in fostering a positive work environment that encourages collaboration and innovation among team members. In this role, you will be tasked with training and mentoring staff, setting performance goals, and monitoring team performance to ensure that service standards are met. You will also be responsible for managing customer feedback and implementing strategies to improve service quality. Your ability to communicate effectively with both customers and team members will be essential in creating a welcoming atmosphere that aligns with our company values. Additionally, you will collaborate with other departments to ensure seamless operations and contribute to the overall success of the store. This position requires a flexible schedule, as you will be working during nights and weekends. You will have the opportunity to make a significant impact on the customer experience and help shape the future of our service operations. If you are a motivated leader with a passion for customer service, we invite you to join our team and help us support the makers in our community.

Responsibilities

• Oversee customer service operations during evening and weekend shifts.
• Train and mentor customer service staff to ensure high performance.
• Set performance goals and monitor team performance.
• Manage customer feedback and implement service improvement strategies.
• Collaborate with other departments to ensure seamless operations.
• Create a positive work environment that encourages teamwork and innovation.

Requirements

• Proven experience in a customer service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Experience in training and developing staff.

Nice-to-haves

• Previous experience in retail management.
• Familiarity with inventory management systems.
• Ability to analyze customer service metrics and implement improvements.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.
• Employee discounts on products.