Michaels - Petaluma, CA
posted about 1 month ago
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and ensuring adherence to company standards. This part-time role involves leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service. The manager will assist the Store Manager in compliance with Standard Operating Procedures (SOPs) and will be accountable for achieving key performance indicators (KPIs) while training and developing the customer experience team.