Niles- Road Supervisor

National Express Transit - Niles, IL

Full-time - Mid Level

Niles, IL

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

The Road Supervisor will report to the General Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.

Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future.
• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Monitors on-time performance.
• Prepares and submits required reports in a timely manner.
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Operations Manager.
• Collects and audits employee DVIs.
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy.
• Administers appropriate employee discipline as necessary.

Requirements

• Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience.

Nice-to-haves

• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver's license
• Knowledge of DMV policies and procedures.