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QinetiQ - Newport, RI
posted 3 months ago
About the position
The NMCI Support Analyst role at QinetiQ US involves providing support for the Navy Marine Corps Internet (NMCI) hardware and software systems. This position is crucial for ensuring the effective distribution and management of IT resources within the Naval Undersea Warfare Center Division, Newport. The analyst will engage in various tasks including hardware inventory management, executing service requests, and supporting contract line items related to NMCI services. The role offers a hybrid working environment, balancing on-site and remote work.
Responsibilities
- Support on-premises Navy Marine Corps Internet (NMCI) hardware inventory such as monitors, keyboards, peripherals, and computers for distribution to ACTRs and customers for NUWCDIVNPT.
- Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes.
- Communicate updates and changes to the NMCI catalog of services to ACTRs and customers.
- Support NMCI contract line items including software, services, and work requests.
- Assist and perform NMCI hardware refreshes.
- Support cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request system and subsequently fulfilling request through mandatory cellular contract transaction systems.
Requirements
- One (1) year or more of demonstrated experience in NMCI Support, service desk, or IT Help Desk.
- Demonstrated experience with Navy Marine Corps Intranet (NMCI) Enterprise Tool (NET) hardware and software asset ordering and tracking.
- Must have or be able to obtain and maintain a Secret level clearance.
- Accuracy and strong attention to detail; effective at organizing, prioritizing and multi-tasking.
- Excellent oral and written communication skills.
Nice-to-haves
- CompTIA Security+ Certification or equivalent IAT Level II certification preferred.
