NMLS Certified Loan Processor
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
This position provides efficient and accurate handling of customer requests and transactions in a professional and timely manner. It ensures all required policies, guidelines, and standards are met while providing service to BMO customers. The role includes a mix of customer service and customer fulfillment activities. This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). A Federal registration with the Nationwide Mortgage Licensing System and Registry will be required, and the Bank will instruct on the registration requirements needed to comply. A criminal background review and credit history evaluation will also be required, along with restrictions on performing in a real estate agent capacity. The role resolves problems to support effective business operations and identifies opportunities to improve operational efficiencies while meeting service level standards. It integrates information from multiple sources to enable more efficient processes, enhanced analysis, and streamlined reporting. Customer service is provided by responding to general questions via phone, mail, or fax in a timely and professional manner, acting as a main point of contact for certain customer requests. The position reviews and discusses counter offers and structuring options for loans with customers to fulfill requests promptly. It addresses customer service issues according to established parameters and escalates as required, referring more complex requests as necessary. The role gathers additional documentation from customers and stakeholders to ensure all required information is available to fulfill client requests and recommends workflow improvements to deliver a more efficient operation. It manages customer documentation to ensure records are maintained properly and completes complex and diverse tasks within given rules/limits, which may include handling escalations from other employees. The position analyzes issues and determines next steps, with broader work or accountabilities assigned as needed.
