NOC Analyst

About the position

The NOC Analyst position is responsible for providing first-level support and monitoring for CampusEAIs customers, both internal and external. This role requires a strong understanding of networking techniques, server operating systems, and troubleshooting skills, as well as the ability to work in a 24/7 shift environment. The NOC Analyst will utilize various monitoring tools and ITIL processes to ensure the smooth operation of production networks, servers, applications, and services.

Responsibilities

• Provide first level 24x7x365 escalation support for CampusEAIs customers Internal and External.
• Answer customer calls and provide high level of service.
• Maintain a good understanding of all NOC processes and implement them appropriately.
• Document all calls and equipment issues with a high degree of detail.
• Proactively monitor alerts on tools and follow ITIL Incident Management process.
• Use various utilities (nslookup, ping, traceroute, browser, etc.) to quickly verify reported events.
• Use remote administration software (Terminal server, Remote desktop, Telnet, etc.) to verify and address false positive events.
• Monitor all production networks, servers, applications, and services through a centralized monitoring console.

Requirements

• 4+ years of experience in a NOC or similar role.
• Working knowledge of NOC Monitoring Tools.
• Technical knowledge and proficiency with Networking Techniques and Server OS.
• Excellent analytical, problem solving, and technical troubleshooting skills.
• Strong verbal and written communication skills.

Nice-to-haves

• Knowledge of ITIL Framework.
• Experience with ITIL and Service Management concepts, primarily Change, Incident, and Event Management.