NOC Helpdesk Technician, Level I (part time)

About the position

The NOC Helpdesk Technician, Level I is a part-time role focused on providing first-level technical support within the Merino Computer Concepts ecosystem. This position involves troubleshooting various IT issues, maintaining client infrastructure, and ensuring high-quality service delivery to healthcare organizations. The technician will work in a hybrid environment, primarily remotely, with occasional on-site responsibilities in the Sacramento, Lodi, and Stockton areas.

Responsibilities

• Tackle first-level technical issues including basic troubleshooting on workstations and application support.
• Identify, diagnose, and resolve incidents impacting service availability.
• Assist in engineering efforts to improve monitoring coverage and depth.
• Maintain client infrastructure through updates, upgrades, and documentation.
• Enter, track, and document trouble items through ticketing and monitoring platforms.
• Coordinate maintenance with internal and external teams to resolve problems and ensure infrastructure quality.
• Provide continued support to enhance client experience.
• Document configurations and changes in client environments.
• Perform after-hours work as required.

Requirements

• 1 year of IT support/help desk experience is required.
• High school diploma or GED.

Benefits

• Paid time off
• Professional development assistance