NOC Technician I

All Points Broadband - Richmond, VA

Full-time - Entry Level

Richmond, VA

Telecommunications

About the position

The NOC Technician I position at All Points Broadband involves diagnosing and resolving network issues, maintaining network infrastructure, and collaborating with the IT team to enhance network performance. The role is critical in ensuring a stable, fast, and secure network environment, focusing on network monitoring, incident response, and technical support for field operations.

Responsibilities

• Diagnose and resolve network issues in the network operations center.
• Maintain and optimize network infrastructure performance.
• Utilize network monitoring tools to identify and address network-related issues on Fiber and Wireless Networks.
• Add new network elements to network monitoring tools.
• Monitor VMware and report issues to engineering.
• Manage and optimize unlicensed spectrum (RF Optimization).
• Configure, change, and optimize network device configurations.
• Provide technical support to Field Construction and Operations teams.
• Communicate with area Field Managers regarding wireless network performance and quality issues.
• Document, track, and monitor problems to ensure timely resolution.
• Report outages for all Fiber Circuits using vendor tools or phone calls.
• Complete build sheets with necessary information for infrastructure work.
• Coordinate and schedule network activities with Field Ops and Engineering.
• Interface with 3rd party after-hours support on network-related issues.

Requirements

• 2+ years of experience configuring BGP and MPLS.
• Working technical knowledge of SIP and VoIP.
• Ability to troubleshoot network routing issues.
• Experience configuring firewall rules, DNS, and DHCP.
• Ability to program in an administrative language (e.g., Perl, Python, VBScript, Windows PowerShell).
• Working technical knowledge of a Networking CLI (Juniper, Cisco, or Mikrotik).
• Ability to troubleshoot radio frequency interference.

Nice-to-haves

• Experience with network monitoring tools.
• Familiarity with network performance optimization techniques.
• Strong communication skills for incident response and documentation.

Benefits

• Competitive pay package
• Collaborative work environment
• Supportive colleagues