Wells Fargo - Nome, AK
posted 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your role will involve performing routine to moderately complex transactional, operational, and customer support tasks, which will require a solid understanding of bank procedures and the ability to collaborate with partners across the organization. You will support the Branch Manager in various operational tasks and scheduling, and you will be tasked with resolving issues related to the daily operations of the teller line under the direction of regional banking management. Additionally, you will assist customers and employees in resolving or escalating concerns or complaints, providing excellent service by demonstrating care and building relationships. As a Branch Operations Coordinator, you will also be responsible for identifying information and services to meet customers' financial needs and motivating a diverse team to achieve their full potential while meeting established business objectives. This position requires a proactive approach to customer service and operational excellence, ensuring that all interactions are handled with integrity and professionalism.