Non-Profit Executive Vice President of Operations

Homeless Emergency Project Incorporated - Clearwater, FL

Full-time - Senior

Clearwater, FL

Social Assistance

About the position

The Executive Vice President of Operations at the Homeless Emergency Project (HEP) plays a crucial role in the strategic development and coordination of programs to support the organization's mission. Reporting directly to the President & CEO, this position involves overseeing multiple departments, ensuring effective service delivery, and managing day-to-day operations while maintaining strong relationships with various stakeholders.

Responsibilities

• Serve as right hand support to the President & CEO and provide feedback on organizational matters.
• Work with HEP Executive Leadership to support the strategic plan and fulfill the organization's mission.
• Select, supervise, train, evaluate, and manage multiple departments and their respective leaders.
• Provide high-level oversight of day-to-day campus operations and report urgent issues to the CEO.
• Assist in planning and implementing policies and procedures for program improvements in partnership with the CEO.
• Maintain consistent and respectful service delivery for residents, staff, and key constituents.
• Oversee agency participation in required audits and provide necessary documentation for successful outcomes.
• Plan, develop, and maintain relationships with local government, social service, medical, and community agencies.
• Review and provide follow-through on necessary MOUs, agreements, contracts, and policies.
• Manage and produce required reports for monthly board and committee meetings.
• Ensure accurate and timely collection of statistical data for operations and report to compliance staff and stakeholders.
• Participate in budget planning, evaluate costs, and track expenses to conserve costs.
• Represent the organization on industry committees and leadership boards for advocacy.
• Respond to and manage crisis and emergency situations as they arise.
• Maintain confidentiality and professionalism at all times.

Requirements

• Minimum of a bachelor's degree in business management, Non-Profit Management, Social Services, or Human Services.
• Minimum of ten years' previous experience in management.
• Prior experience working directly with the homeless and/or very low-income population.
• Thorough understanding of relevant service delivery concepts such as government housing and Veteran Administration services.
• Experience in providing oversight of building and grounds maintenance is strongly preferred.
• Ability to read blueprints and provide general oversight of renovations and new construction is preferred.
• Sensitivity to the cultural diversity of clients, staff, and stakeholders.
• Comfortable with public speaking and proficient in Microsoft Office Suites, especially Excel.
• Superb verbal and written communication skills.
• Ability to adapt to change easily under various circumstances.
• Working knowledge of reading contracts, agreements, and negotiations.
• Ability to work independently and as part of a team, demonstrating strong leadership.

Nice-to-haves

• Experience in crisis management and public speaking.
• Familiarity with government housing programs and services for low-income populations.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance