Noritz Water Heating Call Agent / Helpdesk - ONSITE

$33,280 - $47,840/Yr

Facilities Resource Group - Fountain Valley, CA

Full-time - Entry Level

Fountain Valley, CA

Specialty Trade Contractors

About the position

The Noritz Tankless Water Heating Customer Call Center / Helpdesk Agent is a full-time role focused on providing exceptional customer service and technical support for water heating and plumbing issues. The agent will handle a high volume of calls, troubleshoot customer problems, and document interactions efficiently. This position requires strong communication skills and the ability to work independently and as part of a team.

Responsibilities

• Answer calls from customers and business partners regarding water heating issues.
• Assess and troubleshoot issues described by customers over the phone.
• Document notes and issues while on the phone, ensuring accurate and timely entries into the CRM database.
• Prioritize issues that require immediate service or action.
• Manage high call volume while maintaining a high level of customer service.
• Build and strengthen relationships with internal and external parties.
• Ensure issues are resolved to completion and follow up as necessary.
• Work independently and collaboratively to solve problems.

Requirements

• High School Diploma or GED.
• 1-3 years of customer service or helpdesk experience.
• 1-3 years of field service experience, ideally with tankless water heaters, boilers, HVAC, or ice machines.
• Ability to multi-task and use technology efficiently.
• Positive attitude and strong follow-through on customer issues.

Nice-to-haves

• Bilingual in Spanish is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance